Legal

Return & Refund Policy

Please read this policy before making any payment. It explains our booking amount, cancellation and refund rules for all services offered by The Digital Strokes.

Last updated: 2 November 2026 Applies to all services & payments
Booking amount is non-refundable

Once paid, it is not returned in any case.

Work done is payable

Payments for work already started or delivered are not refunded.

Third-party costs are final

Domain, hosting, ad spend & licences can’t be refunded.

Fair in genuine cases

Duplicate payments or our failure to start work are refunded.

On this page
  1. Overview
  2. Booking amount
  3. Returns
  4. Service-wise refund rules
  5. Third-party costs & ad spend
  6. No refund on results
  7. Cancellation by you
  8. Cancellation by us
  9. When a refund is given
  10. How to request & timelines
  11. Payment disputes
  12. Changes to this policy
  13. Contact us

01Overview

This Return & Refund Policy applies to all services provided by The Digital Strokes, Lucknow (GSTIN: 09CMGPT2682F1ZN) – including digital marketing, SEO, Google Ads, Meta Ads, social media marketing, website development, software development and any related services.

Our services involve planning, research, creative work and team time that begins as soon as a project is confirmed. For this reason, payments are generally non-refundable, except in the specific cases described below. By making any payment to us, you confirm that you have read and agreed to this policy, along with any written proposal, quotation or agreement shared with you. If a signed agreement says something different, the agreement will apply.

02Booking amount (advance)

The booking amount is strictly non-refundable.Once paid, the booking / advance amount will not be returned under any circumstances – including cancellation, change of mind, delay from your side, or a change in your business plans.

The booking amount confirms your project, reserves our team’s time and covers initial work such as requirement discussion, research, strategy, planning and account setup. Please make this payment only after you are sure about going ahead with the project.

  • The booking amount is adjusted against the total project / service fee – it is not an extra charge.
  • If you postpone the project, the booking amount can be carried forward to the same project for up to 3 months from the date of payment. After that, it lapses.
  • The booking amount cannot be transferred to another person or business.

03Returns

We provide digital services, not physical products. Since services like strategy, designs, content, ad campaigns, code and consulting cannot be “returned” once delivered or started, returns are not applicable. If you are not happy with a deliverable, please tell us – we will work with you on revisions as per the scope agreed in your proposal.

04Service-wise refund rules

ServiceRefund rule
Monthly services
(Digital Marketing, SEO, Social Media, Google & Meta Ads management)		Fees are paid in advance for each month. Once a month has started, that month’s fee is non-refundable. You may stop future months by giving written notice before the next billing date (or as per the notice period in your agreement).
Website developmentBooking amount is non-refundable. Payments made for completed milestones (design, development, content, launch) are non-refundable. If you cancel midway, you pay for the work completed till that date.
Software development
(School ERP, CRM, custom software)		Booking amount is non-refundable. Milestone payments for work already started or delivered are non-refundable. Licence, setup, training and customisation charges are non-refundable once work begins.
One-time services
(audits, setup, designs, video, content)		Non-refundable once work has started.
Free Growth Audit / consultationCompletely free – no payment, so no refund applies.

05Third-party costs & ad spend

Some costs are paid to other companies on your behalf. These are non-refundable once purchased or paid, because we cannot get them back:

  • Domain name, web hosting, SSL and business email
  • Premium themes, plugins, software licences and stock images / music
  • SMS, WhatsApp API, email marketing or other platform credits
  • Ad spend paid to Google, Meta (Facebook / Instagram) or any other ad platform
Ad spend that is already used by Google or Meta is not refundable by us. If any advertising budget paid to us remains unspent when services stop, it will be adjusted against future work or returned after deducting platform charges, taxes and our pending fees.

06No refund based on results

Digital marketing results depend on many things outside our control – market competition, Google and Meta algorithms, your budget, your offer, your pricing, and how quickly your team responds to leads. We always work honestly to get you the best possible results, but we do not guarantee any specific number of leads, admissions, sales, rankings, followers or return on ad spend.

So, refunds are not given because results (such as leads, rankings or sales) were lower than expected, once the agreed work has been done.

07Cancellation by you

  • Cancellation must be sent in writing by email to director@thedigitalstrokes.in or on WhatsApp at +91 92660 14409.
  • The booking amount is forfeited on cancellation.
  • You must pay for all work completed and third-party costs incurred up to the cancellation date. Any pending dues must be cleared before handover.
  • For monthly services, cancellation applies from the next billing cycle; the current month is not refunded.
  • Files, designs, website or software access are handed over only after all dues are cleared.
  • If you do not respond or share required content / approvals for 30 days, the project may be treated as cancelled from your side.

08Cancellation by us

If we are unable to start or continue your project for reasons on our side, we will refund the amount for work not yet done, after deducting the value of work already delivered and any third-party costs already paid.

We may stop services without refund if there is non-payment, misuse, abusive behaviour, or a request for illegal, misleading or policy-violating work (for example, ads that break Google or Meta policies).

09When a refund is given

A refund will be considered only in these cases:

Duplicate paymentYou paid the same invoice twice by mistake.
Excess paymentYou paid more than the invoice amount.
Work not started by usWe could not start work due to a reason on our side (excluding the booking amount if we started planning).
Unspent ad budgetAs explained in section 5, after deductions.

All other payments are final.

10How to request & timelines

  • Email director@thedigitalstrokes.in with your name, business name, invoice number, payment date, amount and reason. Please attach the payment proof.
  • Requests must be raised within 7 days of the payment in question.
  • We will review and reply within 5 working days.
  • Approved refunds are made to the original payment method (bank transfer / UPI) within 7–10 working days. Bank or payment gateway charges, if any, may be deducted.
  • GST on refunds will be handled as per applicable GST rules (for example, through a credit note).

11Payment disputes

If you have any concern about a payment, please contact us first – we will try our best to solve it quickly. Raising a chargeback or payment dispute without contacting us may lead to the services being paused until the matter is resolved. Any dispute is subject to the jurisdiction of the courts in Lucknow, Uttar Pradesh.

12Changes to this policy

We may update this policy from time to time. The latest version will always be on this page with the “Last updated” date. The policy in force on the date of your payment will apply to that payment.

13Contact us

For any question about payments, cancellations or refunds, please contact:

The Digital Strokes

Accounts & Billing · Mon–Sat, 10 AM – 7 PM
Email a Refund Request WhatsApp Us
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