Legal

Privacy Policy

Your trust matters to us. This page explains what information The Digital Strokes collects when you visit our website or contact us, why we collect it, and how we keep it safe.

Last updated: 2 November 2026 Made for Indian law (DPDP Act, 2023)
We never sell your data

Your details are not sold or rented to anyone.

Only what we need

Name, phone, email & your enquiry – nothing more.

Kept secure

Protected with SSL and access limited to our team.

You stay in control

Ask us anytime to see, correct or delete your data.

On this page
  1. Who we are
  2. Information we collect
  3. How we use it
  4. Consent & legal basis
  5. Cookies & tracking
  6. Who we share it with
  7. Client & campaign data
  8. How long we keep it
  9. How we protect it
  10. Your rights
  11. Children’s privacy
  12. Calls, WhatsApp & emails
  13. Third-party links
  14. Changes to this policy
  15. Grievance Officer & contact

01Who we are

The Digital Strokes (“we”, “us”, “our”) is a digital marketing and technology agency based in Lucknow, Uttar Pradesh, India (GSTIN: 09CMGPT2682F1ZN). We help schools, coaching institutes and businesses with SEO, Google Ads, Meta Ads, social media marketing, website development and software development.

This Privacy Policy applies to our website thedigitalstrokes.in, the forms on it, and any enquiry you send us by phone, WhatsApp or email. By using our website or sharing your details with us, you agree to the practices described here.

02Information we collect

Information you give us

When you fill a form (contact form, “Get a Quote”, Free Admission & Growth Audit), call us, or message us on WhatsApp, we may collect:

  • Your name, phone / WhatsApp number and email address
  • Your school, institute or business name, city and website (if shared)
  • The service you are interested in, your budget and your message
  • Any other details you choose to share during calls or meetings

Information collected automatically

Like most websites, our site and its tools may automatically record basic technical data such as your IP address, browser and device type, pages visited, time spent, and the website or ad that brought you here. Our form system also records the page from which a form was submitted, the date and time, and your IP address, to prevent spam and misuse.

We do not ask for sensitive information such as passwords, bank or card details, Aadhaar, health or biometric data through our website. Please do not send such information in a form.

03How we use your information

  • To reply to your enquiry and call, WhatsApp or email you about it
  • To prepare your free audit, proposal or quotation
  • To deliver the services you sign up for and to send invoices
  • To share useful updates or offers related to your enquiry (you can opt out anytime)
  • To understand how visitors use our website and improve it
  • To measure how well our own advertising works
  • To prevent spam, fraud and misuse, and to meet legal and tax requirements

05Cookies & tracking

Cookies are small files stored in your browser. Our website may use:

TypeWhy we use it
EssentialTo make the website, forms and security features work properly.
PreferenceTo remember small choices – for example, not showing the Free Audit popup again for a few days after you close it.
AnalyticsTools such as Google Analytics may help us understand which pages are useful, in an aggregated way.
AdvertisingTools such as Google Ads and the Meta (Facebook / Instagram) Pixel may measure our ad performance and show you relevant ads.

You can block or delete cookies from your browser settings. Some parts of the website may not work correctly without essential cookies. You can also manage ad preferences in your Google and Meta account settings.

06Who we share it with

We do not sell, rent or trade your personal data. We share it only when needed, with:

  • Our team – only the people who handle your enquiry or project
  • Service providers who help us run our business, such as website hosting, email (Google), WhatsApp / Meta, analytics and payment or accounting tools – they may only use it to provide their service to us
  • Government or legal authorities – when required by law, court order or to protect our rights and safety

Some of these providers may store data on servers outside India. When this happens, we rely on providers that follow recognised security standards, and transfers are made as permitted under Indian law.

07Client & campaign data

When we run ad campaigns, manage social media, build websites or provide software (such as School ERP or CRM) for our clients, we may handle data belonging to our clients’ customers – for example, leads from a school’s admission campaign or student records in an ERP.

In these cases our client decides why and how that data is used, and we process it only on their instructions and under our agreement with them. If your data reached us through one of our clients, please contact that school, institute or business first; we will help them with your request.

08How long we keep it

  • Enquiries that do not become projects – generally up to 2 years, so we can follow up on your request, unless you ask us to delete them sooner
  • Client and billing records – for as long as the project runs and afterwards as long as required by tax and accounting laws (usually up to 8 years)
  • Website analytics – as per the settings of the analytics tool, in aggregated form

When data is no longer needed, we delete it or make it anonymous.

09How we protect it

We use reasonable security practices to protect your data, including an SSL-secured (https) website, password-protected accounts, limited access for our team, spam protection on forms, and regular updates to our website software.

No method of sending or storing data online is 100% secure, so we cannot guarantee absolute security. If a data breach affects you, we will inform you and the relevant authorities as required by law.

10Your rights

Under Indian data protection law, you have the right to:

Know & accessAsk what personal data we hold about you and how we use it.
Correct & updateAsk us to fix inaccurate or incomplete details.
EraseAsk us to delete your data when it is no longer needed.
Withdraw consentStop us from using your data for any purpose based on consent.
Raise a grievanceComplain to our Grievance Officer and get a response.
NominateNominate a person to exercise your rights in case of death or incapacity.

To use any of these rights, contact us using the details in section 15. We may need to verify your identity first. We aim to respond within 30 days. If you are not satisfied with our response, you may approach the Data Protection Board of India.

11Children’s privacy

Our website is meant for parents, school and institute owners, and businesses. We do not knowingly collect personal data from children (anyone under 18). If you are under 18, please ask a parent or guardian to contact us on your behalf. If we learn that we have received a child’s data without a parent’s consent, we will delete it.

12Calls, WhatsApp & emails

When you submit a form or message us, you agree that we may contact you by phone, WhatsApp, SMS or email about your enquiry, even if your number is registered under DND, for that specific request.

You can stop promotional messages anytime – reply “STOP” on WhatsApp, use the unsubscribe link in our emails, or simply tell us on call.

14Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our services or in the law. The latest version will always be on this page with the “Last updated” date at the top. Please check this page occasionally.

15Grievance Officer & contact

For any question, request or complaint about your personal data, please contact:

Ayush Tiwari

Grievance Officer · The Digital Strokes
Email a Privacy Request WhatsApp Us
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